Returns:

We accept return requests within 7 days of delivery, provided that:

• The item is unused, unworn, and unwashed
• All original tags and packaging are intact
• Proof of purchase is available

To begin a return, reach out to us with your order details and a brief explanation. Our team will guide you through the next steps.

What We're Unable to Accept:

Some items are not eligible for return:

• Undergarments or intimate wear
• Custom or made-to-order pieces
• Sale or clearance items
• Items damaged due to wear, washing, or misuse

Exchanges:

• If you need a different size or colour, we're happy to arrange an exchange, subject to availability.
• All exchange requests must meet the same conditions as returns.

Damaged or Incorrect Items:

• If your order arrives damaged or isn't what you expected, please let us know within 48 hours of delivery, along with clear images.
• We'll make it right - whether through a replacement or a refund.

Refunds:

• Once a returned item is received and reviewed, refunds are processed within 5 - 7 working days.
• COD orders are refunded via bank transfer.
• Online payments are refunded to the original payment method.

Please note: shipping charges are non-refundable unless the issue was on our end

Shipping for Returns:

If we've made a mistake, we'll cover the return shipping. For all other approved returns, shipping is arranged by the customer.

Order Cancellations:

• Orders may be cancelled before dispatch.
• Once shipped, cancellations are not possible.

In-Store Purchases:

Returns or exchanges for items bought at our physical locations follow in-store policies and may differ from online orders.

Need Help?

We're always happy to assist.