Order Processing:

• All orders are processed within 1–2 working days after confirmation.
• During high-volume periods or launches, processing times may vary slightly; we appreciate your patience.

Delivery Timelines:

We currently ship across Pakistan.

• Major cities: 2–4 working days
• Other areas: 3–6 working days

Delivery timelines are estimates and may vary due to courier operations, weather, or unforeseen delays.

Shipping Charges:

• Shipping charges are calculated at checkout based on your location and order size.
• Any applicable charges will be clearly communicated before payment.

Cash on Delivery (COD):

• Cash on Delivery is available across Pakistan.
• Please ensure accurate delivery details and availability at the provided address to avoid delays or failed deliveries.

Order Tracking:

Once your order is dispatched, tracking details will be shared via SMS or WhatsApp, so you can follow your delivery every step of the way.

Address & Delivery Accuracy:

• To help us deliver smoothly, please double-check your address and contact details at checkout.
• Alt Row is not responsible for delays or non-delivery caused by incomplete or incorrect information.

Unsuccessful Deliveries:

• If a delivery attempt is unsuccessful due to unavailability or incorrect details, the parcel may be returned to us.
• Re-delivery or refund requests in such cases may be subject to additional charges.

Delays & Exceptions:

• While we work closely with our courier partners, some delays are beyond our control.
• In such cases, we'll keep you informed and do our best to assist.